UPDATE!
If you have read this post before, you would have noticed that we think at times it pays to complain! We must not just accept anything! We are to be people of high standards.
Well recently I bought some Pringles as my children enjoy having them as snacks. I had one and was surprised about how salty they were (what with all the guidelines about watching salt intake). What did I do? I went online to their site and complained! I was rather pleasantly surprised to receive a couple of vouchers from them. So today, I stocked up on more pringles. I hope they are not as salty!
So there you go! It pays to complain.
I’m not a moaner at all. But I do think sometimes you do have to complain to get your voice heard,
and sometimes it pays off.
Insurance Renewal? You Could Complain!
Each year, when it comes to time to renew my home insurance, I wait around for that letter from
my insurers to tell me that my premiums have gone up! All this time I have a smug look on my face
because I know I’m not paying a penny extra for the next year’s insurance! After all, nothing has
changed; I haven’t made a claim all year so they collect my premiums monthly and I really get ‘no
benefit’ from it. So once I get the dreaded letter that I’m not dreading, I call the company to say I’ve
got their letter and as a result of the increase which I think is unjustified, I’ll take my business
elsewhere and get the policy from another company. All this time I’m using my most polite,
sweetest voice. Inevitably the person on the other end will say, “let me have a look into that for
you. Are you ok to hold the line for a bit?”
And there’s me saying, (I’ve rehearsed it every year), “only if it will be worth my while”. And tada!
When they come back on the phone they’ll be oh so apologetic and offer me a reduction in the cost
of my premiums, and not only that, a £20 voucher for Marks and Spencer’s! Get in!
My most recent payout was promised yesterday. I pay a small monthly fee so that I can have my
boiler, radiators, fireplace etc serviced once a year. So when I booked the last servicing for
between 10 and 12 on Monday of this week, I decided to use the time while I waited to give my
cooker and oven a deep clean. So I waited, and waited, and waited some more, but no one came! I
found this quite unusual because they’d been texting me for the past couple days to remind me of
my appointment and to say that the engineer would ring me a few minutes before he arrives! So, I
sent a friendly email to say that I was very disappointed and had wasted half a day sitting around
waiting! Well on Tuesday morning a gentleman from the company rang, quite apologetic and
offered me £30 for my troubles. I politely told him that my time was worth much more than thirty
pounds, at which point he offered £50 but said hastily that he could not go above that. I accepted!
Wouldn’t you? Although I do think I could have pushed a little harder. But anyway, result!
Waiting Unnecessarily? Complain
My friend recently contracted a company to build her a conservatory. She was told that she had to
be there on the first day that the construction team came out. She had to be at work that day so it
was a real dilemma. Anyway, she took the day off work only to have the men not show at all and
not even ring either! To say she wasn’t happy is an understatement because she actually didn’t get
paid for the day she took off. So, complain she did, and as a result, got them to do an extra £200
worth of work for free! I can imagine how she clipped her heels as a result!
Amazon Customer Service? Complain if You Must
This week I also read of another blogger who ordered something on Amazon. She later got a lovely
email letter of apology and half of her payment refunded because she complained that they
couldn’t deliver on the day promised, but a day later!
So I tried my luck, didn’t I? I ordered two books, got my delivery date and waited. By the next day I
got an email saying my delivery date had changed! So I said aha, here’s my chance to complain!
Well, when I read my email through to the end I realised that my goods would now actually be
delivered a day earlier than promised! Lol. I was so disappointed! Sometimes there’s just no
reason to complain.
What’s Your Experience
Have you ever been successful as a result of a complaint you’ve made! Hope so? I would love to hear how it went.
I bet some of you have bigger and better stories of how lodging a complaint has been beneficial. Let us know in the comment box below.
ps. Watch this space as I’ve sent a letter of complaint to Billing Aquadrome because although I was honest, it didn’t pay off.
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