Sometimes it Pays to Complain

UPDATE!

If you have read this post before, you would have noticed that we think at times it pays to complain! We must not just accept anything! We are to be people of high standards.

Well, recently I bought some Pringles as my children enjoy having them as snacks. I had one and was surprised about how salty they were (what with all the guidelines about watching salt intake). What did I do? I went online to their site and complained! I was rather pleasantly surprised to receive a couple of vouchers from them. So today, I stocked up on more Pringles. I hope they are not as salty!

So there you go! It pays to complain.

I’m not a moaner at all. But I do think sometimes you do have to complain to get your voice heard,

and sometimes it pays off.

Each year, when it comes to time to renew my home insurance, I wait around for that letter from my insurers to tell me that my premiums have gone up! All this time I have a smug look on my face because I know I’m not paying a penny extra for the next year’s insurance! After all, nothing has changed; I haven’t made a claim all year so they collect my premiums monthly and I really get ‘no benefit’ from it.

So once I get the dreaded letter that I’m not dreading, I call the company to say I’ve got their letter and as a result of the increase which I think is unjustified, I’ll take my business elsewhere and get the policy from another company. All this time I’m using my most polite, sweetest voice. Inevitably the person on the other end will say, “let me have a look into that for you. Are you ok to hold the line for a bit?”

My most recent payout was promised yesterday. I pay a small monthly fee so that I can have my boiler, radiators, fireplace etc serviced once a year. So when I booked the last servicing for between 10 and 12 on Monday of this week, I decided to use the time while I waited to give my cooker and oven a deep clean.

So I waited, and waited, and waited some more, but no one came! I found this quite unusual because they’d been texting me for the past couple days to remind me of my appointment and to say that the engineer would ring me a few minutes before he arrives!

So, I sent a friendly email to say that I was very disappointed and had wasted half a day sitting around waiting! Well on Tuesday morning a gentleman from the company rang, quite apologetic and offered me £30 for my troubles.

I politely told him that my time was worth much more than thirty pounds, at which point he offered £50 but said hastily that he could not go above that. I accepted!

This week I also read of another blogger who ordered something on Amazon. She later got a lovely email letter of apology and half of her payment refunded because she complained that they couldn’t deliver on the day promised, but a day later!

So I tried my luck, didn’t I? I ordered two books, got my delivery date, and waited. By the next day, I got an email saying my delivery date had changed! So I said aha, here’s my chance to complain!

Well, when I read my email through to the end I realized that my goods would now actually be delivered a day earlier than promised! Lol. I was so disappointed! Sometimes there’s just no reason to complain.